Contact information

Calling from overseas? We do not keep regular business hours. Our workshop phone has an answering machine when unattended or after hours. Please also consider the time zone before you call: Sydney is GMT+10hrs, or GMT+11 during our summer daylight savings time (first Sunday of October through first Saturday of April).

Our fax number is +61 2 9534 2531.

Please note all attempted inbound fax transmissions without Station Message or Caller ID are automatically terminated. Refer to your fax machine instruction manual to ensure proper setup for smooth communication.

The easiest way to contact us online is to open the appropriate contact form for your enquiry:

• General enquiry
• Technical enquiry (for advice on a problem with a specific instrument)
• TPW Brochure request (to request a brochure on our kits from THE PARIS WORKSHOP)
• Le Pupitre music order (to order harpsichord titles from the Le Pupitre series)
• Book order (to order books)
• Korg electronic tuner order (to order tuners and accessories)
• Teacher detail (for harpsichord teachers in the Asia/Pacific region to request listing on our Teacher page.)
• Link request (to request a link that you think should appear on one of our links pages)
• Contact webmaster (for reporting dead links, errors or omissions on this site; or browser problems)

Sorry, we are unable to give general opinions or advice on pianos less than 150 years old: Please contact your local piano technician.

NO UNSOLICITED SALES COMMUNICATIONS, THANK YOU!

With apologies in advance for any inconvenience to those who may wish to contact us, in an effort to reduce the thousands of spam messages received every month by thwarting the spam robots which incessantly trawl the web, this is now the only page on our site listing our eMail address.

You must have JavaScript enabled in your browser to render our eMail link visible.

If you wish to send ordinary eMail, to have your communications received and enjoyed, please note the following netiquette:

• Adjust your mail program preferences so that your mail is sent as “plain text” contained in the body of the message, not “RTF”, or “HTML”, otherwise your eMail may risk being discarded as spam.
• Always use the subject line and make it relevant to your message.
• Please identify yourself fully, and mention your locality because this information may not be obvious from your eMail address.
• There is no need to quote entire messages when you reply to our communications.
• Kindly do not send unsolicited attachments of any type: It’s considered more polite to ask first.

The Internet Industry Association has useful fact sheets which you can download regarding internet security and sensible eMail use, and the Australian Communications and Media Authority can assist you with reporting SPAM.

We welcome personal callers to our Sydney workshop by prior appointment only, so please be sure to contact us well ahead of time.

Details of how to find our workshop can be found here.